Shipping Policy

Last updated: 4 October 2026

This Shipping Policy applies to orders placed through www.superbee-australia.com.au, operated by Farination Pty Ltd (ABN 55 689 389 517) trading as Superbee Australia.

Order processing

Orders are processed within 3-5 business days of being placed (Monday to Friday, excluding public holidays). During sale periods or high-demand times, processing may take a little longer — we'll let you know if there's a significant delay.

You'll receive a confirmation email once your order has shipped, along with tracking details where available.

Domestic shipping (Australia)

We ship Australia-wide via Australia Post, with standard delivery typically taking 3-7 business days from the date your order ships, depending on your location.

Free standard shipping on orders over $50 AUD. Orders under $50 AUD incur a flat-rate shipping fee, shown at checkout before you pay.

Delivery estimates are provided by our carrier and are not guaranteed — regional and remote areas may take longer.

International shipping

We currently ship internationally to New Zealand only. Delivery typically takes 7-21 business days, depending on the destination country and customs processing.

• Shipping to New Zealand is a flat $25 AUD via Australia Post, and free on orders over $125 AUD.
• You are responsible for any customs duties, import taxes, or other fees charged by your country's customs authority on arrival. These are not included in the price of your order or the shipping cost, and we have no control over how much they may be or how long customs processing takes.
• We recommend checking your local customs regulations before ordering.

Tracking your order

Once your order ships, you'll receive a tracking number by email so you can follow its progress. If you haven't received tracking information within our stated processing window, please contact us at info@superbee-australia.com.au.

Delivery issues

If your order hasn't arrived within the estimated timeframe, or if tracking shows an issue (such as a failed delivery attempt), please get in touch at info@superbee-australia.com.au with your order number and we'll look into it with the carrier on your behalf.

Please double-check your delivery address at checkout — we're not responsible for orders delayed or misdelivered due to an incorrect address provided by you. If a parcel is returned to us as undeliverable due to an incorrect address, we'll contact you to arrange reshipment, and additional postage may apply.

Contact us

Superbee Australia (Farination Pty Ltd) 8 Godwin Street, Mernda VIC 3754, Australia Email: info@superbee-australia.com.au