Returns and Refunds Policy

Last updated: 21 August 2026

This Returns and Refunds Policy applies to purchases made through www.superbee-australia.com.au, operated by Farination Pty Ltd (ABN 55 689 389 517) trading as Superbee Australia.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This means you have a right to a remedy if a product you've bought from us:

• is faulty or has a problem that would have stopped someone from buying it if they'd known about it (a major failure);
• is not of acceptable quality — for example, it's unsafe, doesn't work, or is damaged;
• doesn't match the description, sample, or demonstration model; or
• isn't fit for the purpose you told us you needed it for, and it turns out it can't be used for that purpose.

Nothing in this Policy limits, excludes, or attempts to contract out of these rights.

Change of mind

We don't offer refunds or exchanges for change of mind. Please check product descriptions, dimensions, and care instructions carefully before ordering. Because our beeswax wraps and similar products are designed for direct contact with food, we're also unable to accept change-of-mind returns for hygiene reasons once a wrap has been unwrapped or used.

How to make a claim

If you believe a product is faulty, not as described, or not fit for purpose, contact us within a reasonable time of receiving your order at:

info@superbee-australia.com.au

Please include:

• your order number;
• a description of the issue; and
• photos of the product (and packaging, if relevant to the issue).

We'll get back to you as soon as we can to work out the best way forward. Depending on the situation, this may involve a repair, replacement, refund, or (for a minor issue) us asking you to send photos before deciding whether a physical return is needed.

Assessment and outcome

Once we've reviewed your claim, we'll let you know:

• if a valid fault or issue is confirmed, we will — at our election, as permitted under the Australian Consumer Law — repair the item, replace it, or refund the purchase price;
• for a major failure, you can choose a refund or replacement, and claim compensation for other reasonably foreseeable loss;
• if we ask you to return the item, we'll cover reasonable return shipping costs where the item is confirmed faulty or not as described; and
• refunds are made to your original payment method and may take several business days to appear, depending on your bank or card provider.

We may decline a claim where the issue results from normal wear and tear, misuse, failure to follow care instructions, or an issue you were made aware of prior to purchase.

Damaged or incorrect items on arrival

If your order arrives damaged, faulty, or if we've sent you the wrong item, please contact us at info@superbee-australia.com.au within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no cost to you.

International orders

The remedies described in this Policy apply to all orders placed through the Website, including international orders. Please note that any customs duties or import taxes paid on the original order are generally non-refundable by us — these are levied by the destination country and are outside our control.

Contact us

Superbee Australia (Farination Pty Ltd) 8 Godwin Street, Mernda VIC 3754, Australia Email: info@superbee-australia.com.au

For more information about your consumer rights, visit the Australian Competition and Consumer Commission at www.accc.gov.au or the Office of Fair Trading in your state or territory.